FAQs
General
Through our nationwide network of trusted retailers.
Absolutely – we recommend visiting a store.
Yes, each sets their own pricing and promotions.
Sustainability & Materials
Yes, we use responsibly sourced materials and energy-efficient processes.
Natural fibres such as wool and cotton, alongside innovative comfort foams and quality pocket springs.
Many of our partners offer recycling schemes – check with your retailer.
Common Concerns
It needs a short time to settle – this is normal.
A harmless scent from packaging that fades once aired.
Natural settlement of comfort layers. If excessive, check your base or contact your retailer.
Pocket springs reduce disturbance, but some motion is natural.
Contact & Support
Use our website contact form or call our customer service team.
Always contact your retailer first – they’ll resolve it with us.
Online via our warranty registration form.