Delivery and Refund Policies

Delivery Information
At Clifden Bike Shop we make every effort to ensure your purchase reaches you quickly, safely and in the most cost effective way to you as possible. We endeavour to dispatch all orders within 24 hours however we do ask for your patience during busy periods. Every product from designer clothing to designer accessories is carefully wrapped before being posted to you.

You should expect to receive your delivery within 2-10 working days from the date your order is placed (only for orders in Ireland) Please allow 3–10 working days for orders to the UK and EU. All Things Connemara cannot accept responsibility for delays in delivery times that are caused by external influences such as national and international public holidays and postal strikes.

Shipping costs
The system in our online shop calculates shipping based on total weight of all items. We used registered post so your package can be tracked if there is a problem. Your item may be shipped in an envelope, a packet or a parcel depending on the nature of the product(s) in your order, and this will affect the price of your package.
Unsure about your shipping costs?
Please email us on or call us on +353-95-22630 we’d be happy to help!

Duties and Taxes
Import duties, taxes, and brokerage fees are not included in our product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. The majority of countries have gift shipments received by mail that are under certain values duty and excise tax exempt.

Damage in Transit
After leaving the store all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. Please report any damages to Clifden Bike Shop within 24 hours.

Returns Policy
The customer must contact within 48 hours of receiving the order with an explanation or reason for the return. The order must be returned to the shop within 7 days of purchase.
Returns and exchanges are only accepted on items in perfect condition, and in relation to clothing, items must be returned without any makeup, perfume, stains etc., and all tags and labels must be attached.
Ship returned items insured and with the packaging securely wrapped. Shipping costs are non refundable. We cannot accept responsibility for reimbursement or compensation of lost packages.

We reserve the right not to accept returns or exchanges if the above conditions are not adhered to.

Please note that the cost of returning the item is the responsibility of the customer
Please note that payment for returning the item is down to you and is your responsibility until it reaches us. Therefore we strongly recommend that you use a recorded delivery service and you obtain proof of posting.
When we have checked the items returned and are satisfied that the returns policy has been adhered to we will refund your payment for the item in full within the next 3/4 working days to the original card used to purchase the goods.

All orders are subject to availability. We reserve the right not to accept an order for the following reasons. (1) If the size or product is out of stock. (2) If we are unable to authorise a payment.

Cancellation Policy:
Cancellation more than a week in advance will incur a 5% administration fee. Cancellation between a week and 48 hours prior to booking date – 50% refund. Cancellation less than 48 hours prior to booking date and time or no show – no refund.


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